Process Analytics – process optimization and revision of all processes
Efficient processes, process transparency and risk identification are key for a successful organization. The complete process chain – e.g. from creation of needs to payment – must be regularly questioned at the operational and strategic working level. As a result of increased support of process processing by ERP and other IT systems as well as the increasing dependency of internal and external processes, the effort for monitoring of business processes is increasing rapidly. Our many years of experience in process-oriented data analysis shows that operational processes, for example in purchasing or in warranty processing, are not transparent and even decision-makers know best only about sub-processes in detail. Deviations of the actual processes from the target processes tend to be subject only to a subjective assessment. The result: Concrete weaknesses and bottlenecks cannot be clearly identified, strategic business activities fade into the background, the overall process is disturbed.