Warranty Analytics – reduce warranty costs
The objective of efficient warranty cost management is to minimize the incidents that occur and to eliminate them at optimized costs. Customer satisfaction comes first. Different warranty periods or missing spare parts are just a few of the many challenges in day-to-day business. DATANOMIQ’s dedicated data analytics technology and expertise enables you to reduce costs by reducing warranty cases in number and impact, as well as improving customer satisfaction.
Warranty services represent a high cost block, which is often not the focus. Experience has shown that the following costs can be reduced by up to 50% thanks to Warranty Analytics:
- Warranty cases for legal or material defects in the sense of the Civil Code
- Warranty services beyond statutory warranty
- Returns of products via distance selling (in particular online trading)
- Further goodwill beyond statutory and contractual obligations
- Companies that use Warranty Analytics specifically to monitor, analyze and even predict warranty cases gain a significant edge.